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Emails From eBay Radio Listeners

Posted by Griff on September 08, 2008 at 12:12 PM in Letters from Griff | Permalink

Ab_jgriffith Every week I get tons of email from listeners to my eBay Radio show. I've decided to share some of them, along with my responses, on the Chatter blog -- hopefully each week.

Here's a recent sampling:

On 8/30/08 9:32 AM, Chris wrote:

Hey Griff,

I've been listening to your show via podcast and I really enjoy it. I'm emailing to ask your advice with a situation I have.

I sold some Packer football tickets [Chris mentioned the item number here - Griff]. The high bidder almost immediately backed out claiming an error on their part. I did the 2nd chance offer but that wasn't accepted.  I then had to relist the tickets and pay the listing fee again $5. They didnt sell at all so I had to relist again this time at $600 starting price and for some reason pay another $5 listing fee. This time they sold and I have shipped them.

I have now filed an unpaid item dispute. The buyer who cost me between $200 and $400 wants me to just say mutual agreement so I can get me fees back right away he says. To me this doesnt seem right. I am fearful though of some negative feedback and then trying to go through eBay to get it removed. It's been 10 years and almost 1500 feedback for me with zero negatives so I really dont want to start one now. I am also worried about my DSRs because I am at 4.9 4.9 4.9 4.8 lifetime and 5.0 5.0 5.0 4.9 for 30 days which is going to get me a nice discount.

What do I do? Do I agree or just press on. Another thing is I don't have those tickets any more even if they were to say offer to pay for them. Unlike other items they are very time and date sensitive.

Thanks
Chris

Chris,

This buyer "sniped" the listing at the last minute. They knew full well what they were doing. I would not let them get away with it (if it were me in your position). Since this was an auction format and not a fixed price listing, I would file the UPI and state the reason as "buyer backed out." I would  not agree to the mutual option.

Yes, the buyer could leave you a negative. However, under the circumstances, you could expect the feedback to be removed (along with any DSRs they might leave as well).

Here's the reason: We need seller reports in order to remove from the site those buyers who continually back out of their purchase obligations. The only way to do so is to file UPIs and to state reasons honestly. The risk of course, is a negative but, if the buyer doesn't respond to the UPI dispute (or responds with something insufficient to explain a good, legit reason for not paying), any negative feedback the buyer leaves you will be removed.

The very nature of the items would make any attempt on the buyer's part to reply, "I am willing to pay for them now" an invalid excuse since the tickets were time-sensitive and you have, rightfully so, resold them.

The choice is yours.

Regards,
Griff

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Imgbenefits1 On 8/30/08 8:15 AM, Brandi wrote:

Hey Griff,

Just a quick question, you had stated on the show about multi print labels with PayPal and that it would let you print a scan form at the end. I have read and tried to get that dang scan form but there is nowhere to print it with PayPal. Please let me know I am confused on how to get this form. I have read all the help files and still nothing.

Thanks so much for your hard work and honesty.

Brandi

Hi Brandi

The information and instructions for creating and printing the multi-scan sheet with PayPal can be found in the eBay Shipping Center.

In order to actually do this, you have to go through the PayPal Multi Item Shipping tool. Click the link Start Shipping button on the MultiOrder Shipping on PayPal page and follow the steps from there.

Regards,
Griff

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On 8/28/08 10:04 PM, Jade wrote:

Hi again, Griff!

You won't like this, but I'm telling a lot of sellers to email you. That's because they're getting emails from buyers to whom they have made 100% refunds saying, "I'm going to give you all 1s on your DSRs just to teach you a lesson."

Sorry. But you're the only email address I have on eBay so I'm just going to keep herding them all in your direction.

Jade

Jade,

Although this activity is always a possibility, our overall data shows it is extremely unlikely (and in the rare case it does happen, it will have a negligible effect on a  seller's ratings, especially if the seller is a full time seller).

If there is evidence that the buyer has attempted to extort the seller, then the reports must be made by the actual seller through the Report a problem page.

Unfortunately, sending these to me will not result in any action on the part of eBay. I am always willing to assist any seller with a specific issue or case regarding Feedback abuse on the part of a buyer but in cases where a buyer has left a rating for which the seller does not agree and that does not violate policy or was not the result of an attempt to extort the seller, I cannot provide any redress.

Griff

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